PORTUGAL
O QUE FAZEMOS
Our Customer Care programme is custom tailored to your company’s business model. Training powerful skills such as developing a customer oriented mindset, managing each stage of the customer experience and more, our programme is designed to equip your team with the empathy and skills required to become customer care champions.
Dynargie is a dynamic management consulting and training company dedicated to influencing and managing positive change in both people and organizations. Founded in Switzerland in 1982, we operate in diverse cultures spread over 10 countries and 11 languages. Through our unique training and consulting methods delivered by our multidisciplinary consulting team, we help transform difference into agreement, and make individuals and organizations more productive.
The effectiveness of our method results from focusing on the “how” (tools) instead of the “what” (content). Participants will be trained the attitudes and behaviors expected at each stage of the customer experience. They will learn to manage difficult situations and create fresh, fond memories for the customer, thus increasing client retention and encouraging spontaneous recommendations. Our more than 35 years of experience developing customer service professionals in varied industries validates our methodology completely.
“Hello!... Mhm! Mhm!... Goodbye!” is a 2 or 4 day programme, consisting of 5 modules.
Group size is limited to 10 participants.
• Creating a strong customer oriented culture
• Understanding the economic and brand implications
• The key characteristics of each profile
• When to adopt which profile
• How to be an “ambassador”
• The tool kit of an “ambassador”
• Attitudes and behaviors of excellence
• How to be a “doctor”
• The tool kit of a “doctor”
• Attitudes and behaviors of excellence
• Managing an opportunity to improve perceptions
• Overcoming a complaint with a positive spin
• How to say “No” without disappointing
Our workshops are consistently ranked 3 out of 4 or higher
Our certified consultants have at least 5 years of prior professional experience
75% of our consultants stay with us for 5 years or longer
Dynargie has been shaped by 4 continents, 14 time zones and 11 languages
