Crosscultural Communication

"Culture does not change because we desire to change it. Culture changes when the organization is transformed – the culture reflects the realities of people working together every day." – Frances Hesselbein

Content:

• There is no best culture. No right or wrong culture. All cultures are okay. They are just different. Do you have an unconscious bias toward a culture? You can’t change the culture when you visit a country Five Cultural Dimensions to explore: a. Independent vs. Interdependent, Egalitarianism vs. Status, Risk vs. Certainty, Direct vs. Indirect, Task vs. Relationship The trainer will talk to SAP and write practical role plays and case studies based on SAP needs. High text and low text cultures In what areas do we see culture clash? A formula for success: awareness of other cultures, observe, ask questions, and adapt and modify. Effective ways to deal with hierarchy How to recognize who is just telling you want to hear. How to tell if a yes is really a yes Saving facing and losing face in business relationships Appropriate and inappropriate topics for conversation How to persuade others in different cultures Implications for virtual communication What cultures are likely to speak up during your meetings and training programs? Profiles on requested countries to make travel and work there easier Why do some cultures embrace risk? Are you able to transcend your cultural limitations? An opportunity to practice role plays Feedback from the trainer and an Action Plan